Rapha, nice but a bit pricey?

Now, today, four months after I was given it and with me yet to be able to wear it, I was told they wouldn't do that any more - it was a mix-up and they shouldn't have offered it.*

That is apalling customer service, for a company like theirs they can't just eat a small loss and keep the customers goodwill intact based on a promise they'd already made and would rather just fob you off and save a few bucks and risk damaging their precious brand image. shocking.

Torm ftw