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@Adscan
2 weeks ago i sold an item on ebay and sent ot off to the buyer. the item had some damage and it was fully detailed on the listing prior.
the buyer received the item and stated they were not happy with the damage. i explained that i had been accurate with the description of the damage and not been misleading. before winning the item the buyer did not ask any questions about the damage and just went ahead and won the listing.
2 weeks have passed having not heard anything so i assumed that was the end of the matter. i then received an email yesterday from the buyer saying that they want a refund on the item, refund of postage to send it back also.
i am not happy to accept a refund now as they have had the item over 2 weeks. they paid via paypal, are they able to raise a claim for a refund after this time? also what happens if ebay side with them. they get their money back plus they keep the item.?
thanks for any help.