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@dancing james
Tim
At the time of my comment the information as supplied gave serious doubts as to the bona fides. I am still surprised that BLB can remember each customer from a year ago. Once when visiting their shop one of their staff told me how they had built my bike for me, as she remembered selling it to me! (strange as it was the Serotta) As such I am doubtful that they can recall each customer. I still sit on the fence as to what was actually said to Sunday in Hell. As others have said it looks like they charged for items like a seat post bolt that was not required.
Sorry for any offence caused.