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@gizmond
Regardless of you picking it up from their depot, you think that Parcelforce should get your parcel from customs, pay your customs charges on your behalf, deliver the parcel to your local depot and let you know they have it, all for free?
They are not a government run charity. Remember they don't get a cut of the original postage fee you paid.
I really don't see the problem. You know you are going to have to pay it, if you don't like it, don't have anything sent from abroad.