Fail on all counts. Home - nah...what they do is drive up to your house, and drop a card and leg it back to the van, meaning you go to their depot. Delivery - see above. Network - that would suggest some level of collective awareness and team working, a centralised management service that knows the wherabouts of the consigments under it's charge...
Nah. I go to the depot, to be told my parcel is in a cage about to be shipped back to the sender, because I didn't pick it up in time - I explain the reason that I did not pick it up is that the card said I couldn't until after Christmas and New Year, based on this being their 'busy period'
Tried to re-arrange delivery via website, it didn't recognise the despatch reference number - I called up to re-arrange delivery, didn't take reference number - FINALLY I got through their ridiculously convoluted call system (which offered me seemingly every date until the end of time for re-delivery) before I got the chance to specify PICK UP FROM DEPOT!!
I dutifully arrived at depot on Tuesday eve this week to be told that my parcel was in a cage awaiting return - they took my card (with reference number), took my mobile number and said they would call me the next day.
They didn't call.
I now check the original email I received from Dolphin Music with the consigment reference number, check this online to find that my parcel has been sent back.
I've just emailed Dolphin Music thus:
*Hi
Reference this parcel 8H44D9423931A - because HDNL are completely and utterly totally fucking batshit incompetent fucktards of the highest order, they have returned it to you, rather than re-deliver it to me (this is seemingly beyond their comprehension)
I would be ever so grateful if when re-sending my parcel to me, you opt to use the mid-Eighteenth century American Mid West Pony Express service, as this will undoubtedly make it's way to me in faster time than HDNL. Failing that, put it round the neck of a fucking pigeon.
Home Delivery Network Ltd.
Fail on all counts. Home - nah...what they do is drive up to your house, and drop a card and leg it back to the van, meaning you go to their depot. Delivery - see above. Network - that would suggest some level of collective awareness and team working, a centralised management service that knows the wherabouts of the consigments under it's charge...
Nah. I go to the depot, to be told my parcel is in a cage about to be shipped back to the sender, because I didn't pick it up in time - I explain the reason that I did not pick it up is that the card said I couldn't until after Christmas and New Year, based on this being their 'busy period'
Tried to re-arrange delivery via website, it didn't recognise the despatch reference number - I called up to re-arrange delivery, didn't take reference number - FINALLY I got through their ridiculously convoluted call system (which offered me seemingly every date until the end of time for re-delivery) before I got the chance to specify PICK UP FROM DEPOT!!
I dutifully arrived at depot on Tuesday eve this week to be told that my parcel was in a cage awaiting return - they took my card (with reference number), took my mobile number and said they would call me the next day.
They didn't call.
I now check the original email I received from Dolphin Music with the consigment reference number, check this online to find that my parcel has been sent back.
I've just emailed Dolphin Music thus:
*Hi
Reference this parcel 8H44D9423931A - because HDNL are completely and utterly totally fucking batshit incompetent fucktards of the highest order, they have returned it to you, rather than re-deliver it to me (this is seemingly beyond their comprehension)
I would be ever so grateful if when re-sending my parcel to me, you opt to use the mid-Eighteenth century American Mid West Pony Express service, as this will undoubtedly make it's way to me in faster time than HDNL. Failing that, put it round the neck of a fucking pigeon.
Yours
Eightball
*