Best courier company?

Not my job to stand up for the competition but what was the nature of the 'atrocious' service? Just so those of us in the business can get an idea of the service you are after...

BB

I (we) paid for a next day delivery from City to Shropshire on Friday. Pack left 1600 on Friday (so well within cut-off time). E-courier made a lame attempt to deliver it on Saturday (as contracted), and then told my office manager (on Monday) that we hadn't paid for the Sat service.

Cut to Monday and they promise delivery by 1600. Notwithstanding that, and my lovely office manager having being disconnected, the A4 pack arrived last night in Shropshire at 2100.

That my email to the MD has had no reply after 22hours is telling. (Update Kevin (international and next day manager) called. To his credit he listened but I also told him he had lost the work)

As for the courier popcorn, I have been waiting absolutely ages to post the attached pic - but i failed in that so here...

http://i26.tinypic.com/1zqudxy.jpg