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anyone know what the protocol is for internet shops taking money from your account?
ordered some cranks thru velodrome shop last thursday, says 3 working days delivery, which is last tuesday, money came out my account on tuesday, emailed them wednesday asking where they were and could the courier jsut leave them in my porch, they said that's fine and that they'd be sent on thursday with a confirmation email. no confirmation email. no cranks. rather need the bike to work, but can't buy cranks from BC because i only have £70, rather than £180, i thought that online shops weren't supposed to take your money until they sent the item?