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@lynx
That more than enough.
Probably best to do it in writing stating that four times makes the product not of merchadisable quality and ask for a full refund. I'd hand this to a manager and get a response.
If its I'd then give local trading standards a call as they can be helpful phoning a shop up and being a little more forceful. I
Taking things to small claims court is a pain, as even if you win you need to get the money off them attend a day in court but it all can be done on line now.