Android phones, apps and tablets

Sorry for delayed reply.

I would say given how new it is a repair is not acceptable.

In English, the Sale of Goods Act (1979) states that if a consumer chooses to request a repair or replacement, then for the first six months after purchase it will be for the retailer to prove the goods did conform to contract (i.e. were not inherently faulty).

If they are not disputing that there is a fault (which they aren't, as they have offered to repair it) you are within your rights to insist on a replacement.

After six months a repair would be entirely reasonable, but you've had it for two months.

Print this off and show them the relevant line (near the bottom).

If they still refuse to offer a replacement, ask them why they believe they are above the law and inform them you will be seeking legal advice to make them perform on the contract, ask to speak to the manager etc.

I just got a lot of "I'm sorry sir but we are only allowed to ask you to send your handset in", my requests to speak to anyone senior were denied, then they hung up on me.

I was extremely polite throughout I might add- not so much as a hint of a raised voice, so hanging up on me (might have been a network issue- hah!) pissed me right off.

I'd dearly love to be rid of Vodafone- is there any way I could parlay this into dissolving the contract?

I'd happily buy my own handset and go to a pay monthly SIM.