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@Dammit
I popped into the Vodafone shop. The chap had a quick play with my phone then agreed that the track ball was knackered.
He asked if I had a spare phone to use for a couple of weeks as they would have to send mine off to get repaired.
I've been with Orange and O2 before this and they'd both just replace the handset- slightly flabbergasted that Vodafone cheerfully said I'd be without the handset for two weeks.
In a nod to how well trained their shop staff are the chap in the shop then tried to sell me insurance so I would not have to wait next time.
In short Vodafone have been nothing but one dissapointment after another, if I could cancel my contract I would do so