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@Gav86
Absolutely it works both ways. If I walk into a shop and say hello and get a surly (or no) response from the start I am hardly going to give a shit about being polite.
A bit of empathy for the staff can come in handy here though, as they are more than likely paid pathetic wages for unsociable hours. This is not a recipe for excellence in any industry and unless the service is genuinely bad I wont bother reacting to it.