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@andy.w
We have customers complain about the legs on table s aren't exactly the same, this is true, however it is wood so no two pieces are the same. We have lost cases like this in the small claims court.
A man asked me for discount last week, I politeley refused, he replied by saying that in these harsh economic times we should be a little flexible with our prices. I said we were and added 10% and told him my 6 year old enjoyed caviar. Apparently he'd never been so insulted in all his life, I offered him a chair and asked him to stick around.
I didn't want to work in retail ever again, however the last year has taught me that the majority of people are fine.