Proper gratitude to Brian Rourke’s – received my traditional decal set yesterday, and promptly ripped one of the downtube ones, not realising how fragile they are. There’s no spare downtube decal , unlike for the seattube where I don’t wish to use both, so I rang this morning, prepared to either order and pay for a full replacement set, or at best pay for another replacement downtube on its own, as I explained it was entirely my fault.
They are going to send me a couple of downtube decals free of charge, one being a spare in case of another error, without me even suggesting the idea. Totally satisfied with that – excellent customer service.
Proper gratitude to Brian Rourke’s – received my traditional decal set yesterday, and promptly ripped one of the downtube ones, not realising how fragile they are. There’s no spare downtube decal , unlike for the seattube where I don’t wish to use both, so I rang this morning, prepared to either order and pay for a full replacement set, or at best pay for another replacement downtube on its own, as I explained it was entirely my fault.
They are going to send me a couple of downtube decals free of charge, one being a spare in case of another error, without me even suggesting the idea. Totally satisfied with that – excellent customer service.