Edwardes, Camberwell

......if you're narky at them they will be even more so right back at you....

How's does waiting quietly to be served be classified as being "narky"? I really disagree with you on this. Sorry.

Obviously you were/are narked, judging by your rant!..

Being upset by an experience after its happened, is not the same as when the experience is happening. He was patient then, but upset afterwards.
I don't understand your math here at all.

Customers should be revered, even if half of them are arseholes. It's just the nature of retail, and it's no different whether you're Topshop or some sweaty garage, treat them badly and they'll spend their dosh elsewhere, and rightly so.

Money DOES come from the customers, so this idea above makes sense to me. Not sure about the revered part, because when I briefly worked in shop retail, I grew to dislike certain types of customers. But if customers have bad expereinces then they will not come back, and others will be affected by their views.

I have "bigged up" Edwardes repeatedly, and even suggested them to another (newbie) forumenger just yesterday. But they are unfortunately getting some negative feedback along the way. I hope someone lets them know, so they can at least take it on board. I still think that they offer a lot. But they could listen to some minority customers as well. It can't hurt them.