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@ahki
I just signed up to this website to vent.
it's a shame I only read the this first page on my way to Edwardes.
I broke my wrist recently in a bike accident, so though I go treat myself to a new 661 wrist wrap on Saturday.
Edwardes being the only dealer for 661 around clapham, I thought I make a trip.
What an experience..
Went in stood there at the counter for about 3 mins, people running around, completely ignored by F*cking old guy. I asked where the wrist wraps were, "pointed" me to the direction..
It was piled on the rack, un-organized so started pulling things around to look for the wrist wrap.
finally found one at £16.95 about a few quid more expensive than the internet, so no biggy.
Went back to the counter with my debit card in hand. Waited about 5 mins completely ignored again by F*cking old guy. young chap finally ask "do you want to pay?" I though it was pretty obvious.
paid, did not ask for a discount, did not get a thank you or anything either,
Ask whether they had any 4x frames, F*cking old guy responded. "call back on monday!"
RUDEST BIKE SHOP, F*CKING OLD GUY! POOR CUSTOMER SERVICE, FIRST TIME AND LAST TIME, I AM NEVER GOING BACK.
later found out that my wrist wrap I got from them is about 2 years old too!