My brother had his bike stolen last week. I made this bike for his birthday last year and got all the parts either from here or from varios LBS's. I wanted to get insurance so i phoned a few places and asked them if was ok that i never had receipts (I had just moved house and stuff like that seems to just disappear) Cyclesure said this was fine, I just had to take the bike into a bike shop and have it valued and then photograph all the components. I did both and paid the fees. So i think im covered. however i just got an email today saying that the underwriters will not pay me a penny unless i can provide receipts. I phoned them and explained to them the conversation i had prior to me applying but the ladie on the over end didn't really have a answer and said she'd look into it.
any help would be appreciated:
My brother had his bike stolen last week. I made this bike for his birthday last year and got all the parts either from here or from varios LBS's. I wanted to get insurance so i phoned a few places and asked them if was ok that i never had receipts (I had just moved house and stuff like that seems to just disappear) Cyclesure said this was fine, I just had to take the bike into a bike shop and have it valued and then photograph all the components. I did both and paid the fees. So i think im covered. however i just got an email today saying that the underwriters will not pay me a penny unless i can provide receipts. I phoned them and explained to them the conversation i had prior to me applying but the ladie on the over end didn't really have a answer and said she'd look into it.
Does anyone know where I stand?