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@dancing james
After 4 months of Sainsburys doing sweet fuck all about one of their drivers I have decided to report our entire conversation to roadsafe.
the formatting will be hideous but hope it makes sense
What is your problem with finding the information and taking appropriate action.
I gave you the registration number and the date and time.
You must have these records and they cannot take 5 months to access.
You would have no leg to stand on if he crashed into another cyclist during this time.
Your response is beyond inept, it is actually negligent.
James
From: customerservice@sainsburys.co.uk [mailto:customerservice@sainsburys.co.uk]
Sent: Tuesday, 4 May 2010 4:48 p.m.
To: James
Subject: RE: RE: RE: Other questions [SR 1-228018638] [SR 1-232083565]
Dear James
Thanks for emailing us again. We take our responsibilities very seriously and we passed your complaint to our depot manager as soon as it was made. He has acted on this information accordingly and we are awaiting a response from him to let us know the outcome. I hope that when we have his response, it will be satisfactory for you. Until that time, I appreciate your patience and I will contact you as soon as possible.
Kind regards
Customer Manager
[THREAD ID:1-3RKSHE]
-----Original Message-----
From: James. @
Sent: 04.05.2010 11:31:54 AM
To: "Customer.Service" <Customer.Service@sainsburys.co.uk>
Subject: RE: RE: Other questions [SR 1-228018638]
This is a joke.
Its 5 months, this guy could kill other users.
Do you have no notion of corporate responsibility?
James
From: customerservice@sainsburys.co.uk [mailto:customerservice@sainsburys.co.uk]
Sent: Saturday, 1 May 2010 12:37 p.m.
To: James
Subject: RE: RE: Other questions [SR 1-228018638]
Dear James
We are currently awaiting our depot manager to provide information about what action he has taken. We appreciate your patience in this matter and we will contact you as soon as we have a full and proper response.
We look forward to contacting you in the near future. We're grateful for your continued concern in this matter.
Kind regards
Customer Manager
[THREAD ID:1-3RKSHE]
-----Original Message-----
From: James. @
Sent: 01.02.2010 03:29:57 PM
To: "Customer.Service" <Customer.Service@sainsburys.co.uk>
Subject: RE: Other questions
Dear Nick
I am sorry but this is not an acceptable response.
I am unclear if you have even bothered to work out who was driving, and this happened over a week ago, in which time the dangerous driver carries on to destroy your reputation as a company, your loss not mine. I will use Waitrose and Tesco in future.
From: customerservice@sainsburys.co.uk [mailto:customerservice@sainsburys.co.uk]
Sent: Monday, 1 February 2010 3:22 p.m.
To: James
Subject: RE: Other questions
Dear James
Thank you for your email. I'm sorry that you have been so upset by one of our drivers, I can certainly understand your concern.
I have passed your comments onto the appropriate depot manager, who will assure that the appropriate action is taken.
We ask all of our drivers to be as courteous and safe as possible on the roads.
We appreciate your feedback, only this will allow us to improve our products and services.
Thank you for your continued support.
Kind regards
Nick Aitken
Customer Manager
[THREAD ID:1-3RKSHE]
-----Original Message-----
From: james. @
Sent: 25.01.2010 10:54:50 PM
To: "Customer.Service" <Customer.Service@sainsburys.co.uk>
Subject: Other questions
The following comments have been made:
Full Name: james
Email: james. @
Telephone:
Subject: lk58 5kk delivery van driving dangerously
User's Comments: lk58 5kk
This lorry of yours kept trying to aggressively overtake me on the Mortlake Road at about 10.45 this evening.
I was riding a bicycle, eventually he overtook me but then cut back across my path, missing me by inches.
I am feeling quite lucky to be alive right now.
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