Bob Jackson 'alleycat'

With regards to BJ's customer service. Its absolutely and utterly cunting shite cunt fuck wank.

I had a nightmare with them with a scratched frame they sent me. They are rude, happy to call their customers liars and never get back to you when they say they will. I did post up about it before the server failure but it pisses me off so will unlikely write the full story again!

Nice frames, but I wouldn't buy from them again.

I had a similar experience when I ordered something from them, absolute shocker and I will never order anything of theirs again.

and they don't reply to emails and probably don't answer the phone.

Bet they will still be the first to blame the Asian competition if/when they go bust!

Too right, I should have been compensated. They weren't having any of it, even a free chain/bar tape would have been nice. The way I see it, if I can at least put a few people off because of their poor customer service; I've got them back, slightly.

I hope you are happy with yourself! ...

I am, anyone else?

Yeah a bit..

I started this thread ages ago and it was the BJ customer service that stopped me buying one. Getting a BJ through BLB is one thing, but direct - I wouldn't buy in a million years

They were alright with me. I wouldn't buy through a shop because it would preclude the most important thing about purchasing a frame; choosing the colour.

They just seem to have an attitude problem. Maybe due to the fact that they don't need "small" business.

I first called them 2 weeks ago.. and they were not so nice over the phone..

However, I decided to visit the shop the other day. After minutes of chatting, that very same very guy turn to be an absolute wonderful person. I think he might have certain problem with phone calls. Pretty strange..

Northern mood swing suffers.

lol