Good service

Is quick postage, especially since you chose a courier option, really "good service"?

I think it is - they have not only processed the order on their end but they choose to work with a courier that gets stuff there on time and in one piece.

Good service is always in the eye of the receiver - their expectations have been exceeded. Therefore it is good service.

I consider good service things like Will writing little notes in his packages or answering your repeated stupid questions. Or Bike Whisperer sorting you out with parts after hours or rushing jobs through for deadlines or giving you ferrules for nothing. Even some guy in Evans down south trying his best to match some stupid Mavic part and giving it to me free since he wasn't sure it was the right one. There was a guy in Waterloo Evans who just had a good chat when I'd just arrived in London. He was really nice. Random stuff like that.

I do like Will's* notes - that man has a good system. I ordered some risers for the Ms' build recently and he asked me about the noodle bars I've had for the last 18 months. Awesome personal touch. Clearly however the "Personal Touch Thread" would have gotten so derailed so quickly it would have been forum thread suicide.

(Will at HubJub)