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@Dammit
Look at any Tesco/Sainsbury- people cost too much, they are being replaced wherever possible.
When it is vital to have a person they will be the lowest paid person that can be considered qualified for that job.
i.e. they won't care about what they are doing as it only pays £4.20 an hour, and they would like people not to bother them so they can finish reading the newspaper.