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@hael
I am with o2 and have been for about 10 years - my contract was coming to an end and I was tempted to go to another provider with the temptation of a Wii + notebook and some magic beans for the same money I was paying with o2, so phoned them up and said I wanted to cancel they asked why and I told them bla wii - beans and they said well you have been with us a while and would like to keep you, I asked what they had to offer they went through some deals and all I could hear over her was Wii Wii Wii yes Wii so I thanked her for her time and said id still like to cancel and she said hold on ill pop you on hold. she came back an offered 1000min, 1000txt, unlimited data for 15 pounds a month on an 18 month contract which I would pay nothing for for the first 12 months plus I got a phone upgrade :D
So if you have been with them for a few years just phone up and say you have been offered a deal see what they offer just keep saying:
"hmmmm"
"that is a good offer...but"
"maybe ill look around"
"can I phone you back"
"I do like being with you guys"
until you get something you want