Shit Jersey on eBay - advice please

Some of you guys know me. I run the eBay shop Convicts of the Road and I was the geezer on the lurid Eddy Merckx on Fresh's vintage jersey ride last week.

Generally speaking, most vintage jerseys are very well made - they're from a time before far east mass production and they've lasted this long because they're hard wearing.

I know from experience how hard it is to run a vintage clothing business on eBay. I'm a believer in karma so I'm not going to lay the boot in here.

Our feedback is usually around 99.9% positive with a 4.9 for item description. I say 'usually' because you obviously won't keep everyone happy and our philosophy is that every day you're a day closer to your next neg. Its unavoidable on eBay so you just have to do your best.

What I will say is that I agree with Villa-Ru above - the customer's always right no matter how daft you personally think they're being. We've never once refused a refund in three years, not even for sizing when we put detailed dimensions in the listing. What's the point in winning the argument if you lose future business?

The second point is that its better to be honest about what you're selling. If something has a fault we don't grade it as 'very good' - we say what the fault is and grade it accordingly. If you do something different then you open yourself up to a whole heap of problems.

We're obviously human and we do make mistakes and miss things every now and then, but I think that the best test of a business's customer service is how they react when things go wrong rather than when things go right.
i saw your ebay shop, you seem like great guys! i like how your supporting that rider who got knocked off. . . great guys, hope your business is going well!
I would also like to ask you this question:
if i were to buy a top from you which the colour ran so badly the top was un wearable even though i had washed with cold water and been very careful would you try and do something about it?