Shit Jersey on eBay - advice please

Yep, sale of goods act applies as far as I know to eBay sellers. So the goods need to be 'of satisfactory quality' and last 'a reasonable amount of time'. The law really protects the consumer in this area.

If you're that annoyed Will take him to the small claims court, you can do it online now. By the sound of things you'd probably win.

Seriously Cyclingtopsuk, this is why you should HTFU and give him a refund. If your business model doesn't allow for compensating customers on the odd occasion, charge more.

The Sales of goods act does not extend to used items.

Our business model does allowing for compensating customers, and we do all the time e.g if a mistake is made in the listing etc.......