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@Dammit
Ok, how do we resolve this?
Cyclingtopsuk clearly feels that the shirt was washed at 60, the purchaser says that he hand washed it in cool water.
Where does the burden of proof lie?
To be fair whilst I appreciate that Cyclingtopsuk does not want to just roll over it would seem better (for the sake of a tenner) to refund the top as good will.
That said I can appreciate that no one wants to lose money when they feel that they have done everything correctly.
Out of interest has one of these tops been washed at 60 before so that we could compare results?