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@hoonz
My boss has lost countless important documents in the mail. He only now sends unimportant stuff via Royal Mail. Anything else gets couriered as it always gets there.
I always get mail for a flat with the same number on a different road and vice versa. No wonder there are identity theives about with bank statements etc going to the wrong addresses all the time.
I don't want to drag out the old "it was better back home" thing but Australia Post was bloody good in my experience. I don't understand how Royal Mail can be so crap.