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@forms
Hmmm, well, fair play on the response broken/Martin. I have had good and not so good experiences in your shop. In fairness, if you are the dude i think you are, you have always been pleasant, helpful, and have hooked me up with the odd discount (so nuff respeck blood)!
Sometimes your shop's staff can be a little hostile, but if a stranger were to bump into me on a Monday morning for example, i might bite off their face for looking at me funny! Just the way of the working world i suppose.