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@Donut
A mate of mine just got a Uni Pack as an interim bike (gasp, I did). I didn't really bother mentioning anything about them and just egged him on to sort a proper ride, but he did ask if I could take a look at his pedals for him. I did, and they were both screwed in at odd angles. How he rode it I don't know. The threads on both crannks were completly fucked by the person who assembled the bike, and one pedal eventually fell off when he was out riding. It's mind boggling.
You say it's good customer service that this Mick guy is helping sort out the fucked bikes he sells, but I'd do the same if I knew that I was selling shit that might cause someone to hurt themselves.