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@jaygee
It is early days yet. The guy in the local depot couldn't find the parcel. I have the "Sorry, you were out." paper, and they have a copy and my phone number (hopefully not languishing in the waste basket). They guy said that a manger will need to deal with it on Monday...
I got an almost immediate reply from J E James, bleating that I had emailed them exactly what I said on the phone. Well duh! I want some kind of record. Anyway I shot one right back, saying...
Hi.
Thank you for the swift reply. I wanted to put down exactly what we discussed on the phone, and communicate exactly how I feel.
As I stated in the first sentence, I am going to contact Royal Mail on Monday. I would also like you to have a look at how you deal with these situations. I am sure that this is not the first time that something has gone missing in the mail.
I am not blaming you for the actions of Royal Mail. What I am stating is that I think that as a service provider, you should offer to contact Royal Mail yourselves. I would like to believe that as someone who uses their services, you are more likely to get a swift resolution.
Also, do you insure your packages or is insurance part of the contract you have with Royal Mail? Is it the poster or the addressee who claims when things go wrong. I have never actually received a full receipt from yourselves. I am sure a credit card slip was posted with the package. Besides printing out your email and a copy of my bank statement, there is no way I can prove the value of the package.
Strangely enough, visiting the Royal Mail tracking service gives me no information about the package at all, besides to tell me to come back later and Recorded Signed For items are only tracked after the item has been delivered. Depending on whether the item was sent first or second class, this may be a few days after posting. Please try again later.
But I am getting ahead of myself here. Hopefully the package will be found on Monday and this will be resolved. I do not want to tell you how to do your job, but perhaps less of a "shoulder shrugging" attitude and a clear description of how to deal with the situation would be more helpful. I am a customer and I would like to use your services again.