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@Scrapper
people who work in these places are human and sometimes make mistakes,
reasons why they won't come around and collect from you. it usualy costs £15 or so to collect a package as opposed to around £4 to send one.
If you are returning/exchanging items online it usually makes things 100x easier for the company if you just place a new order and get a refund on your old one.
changing your delivery address is not an easy thing to do honestly unless your order hasn't been processed. Redirecting a parcel always leads to problems courier companies are RETARDED with this kind of thing.