Smudged Bob Jackson

When BJ built me the wrong forks I paid for the courier. Annoying, and you wouldn't expect that from most shops. When the replacement forks arrived they had fucking big chip out of the paint on the fork crown. Not the end of the world but dissapointing.

It's tricky comparing the service you get with a shop to dealing with a factory. With BJ your actually really close to the builder of your frame in terms of people, so sometimes you get exposed to human error.
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pff. you're fucking kidding.
they wouldn't have got away with that with me.