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@vinylvillain
I am fast loosing count of the number of bad service stories about Bob Jackson - personally i have never seen what all the fuss is about, nice enough frames but there are plenty of people out their who will make you something far more unique, and value your custom.
This is exactly the place to air these views, and + 1 to the OP because he actually sorted the matter out with BJ before coming on here, rather than slagging them off without giving them a chance to sort it first.