Smudged Bob Jackson

I’m new to this site, but after a very unpleasant experience with Bob Jackson Cycles, I felt compelled to tell my story.

A few months back I bought a Vigorelli Track frame from Bob Jackson. After a few weeks wait, the new frame arrived. When I removed the bike from its packaging, I discovered that the lug lining had smudged in several areas. It was fairly obvious that they’d packaged it up before the paint had had time to dry - see attached pics.

I immediately called Bob Jackson to explain the situation. The response I got was: “doesn’t sound like it’s our fault,” arguing that it ‘must’ have been the mechanic that had caused the damage. I found this incredibly offensive. I asked him how the mechanic could have possibly done it, to which he replied, “he probably did it with some kind of cleaning solution”!!

Eventually he said I could send it back, but if they ‘decided’ it wasn’t their fault, they’d charge me for any additional work.

I then asked if they would pick up the bill for the courier back to Leeds. To which they responded, “No, you’ll have to pay yourself,” and made a farcical analogy about if you bought an iron from John Lewis and it broke, you’d have to pay for it to be sent back to the manufacturer yourself.

After labouring the point that it was unfair for me to have to fork out more money for a damaged product that I’d already paid good money for, they reluctantly agreed to pick it up for me. He also asked me to hurry up with the address, because he was a “busy man”.

I called a few days after the bike was picked up, and you never guess what they told me: “It looks like the paint wasn’t dry enough before we packaged it up”!

The bike is now built and all issues have been ironed out. I just felt that I needed to get this off my chest.

2 Attachments

Cut and past fail. Go back and edit.
Bob Jackson Smudge fail. Bastards. Send it back for them to edit.

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Done.
And after acctualy reading the post. Already done.
All problems solved.

Fair enough, you pay good money, you want top quality goods.

Whats not fair enough is spilling the whole torrid and turgid story on here for me (and maybe others) to waste 3 minutes of their lives reading.

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Didn't know you were busy

Fair enough, you pay good money, you want top quality goods.

Whats not fair enough is spilling the whole torrid and turgid story on here for me (and maybe others) to waste 3 minutes of their lives reading.

fucking hell mate. its a forum, what the hell else is it for then?

noone's superglued your face to the monitor and forced you to read it.

I read the first two lines and decided it wasnt for me.

Bad luck dude, glad you got it sorted. What I want to see is the pictures of the bike built up!

Looks like an arctic white colour right? Or is it another creamy Bob?

It's metalic pearl white, with some white deep formation Tzoo rims. Arguably it looks a bit poncey, but I think it's the business. I'll post some pics tonight

Autumn 2008 is all about "poncey", bring it on.

fucking hell mate. its a forum, what the hell else is it for then?

noone's superglued your face to the monitor and forced you to read it.

I read the first two lines and decided it wasnt for me.

Love?

Whats the moral of the story? That Bob Jackson sorted it all out and their isn't a problem? In future anyone ordering from BJ should completely relax?

he's entitled to review the service he received from Bob Jackson.

he's entitled to review the service he received from Bob Jackson.

Which was what? Good?

His post intones not.

Love?

Whats the moral of the story? That Bob Jackson sorted it all out and their isn't a problem? In future anyone ordering from BJ should completely relax?

it also says that they did try to get out of it but with a bit of persistence they eventually agreed. They tried to make him pay for the shipping back to BJ when obviously it shouldnt have been shipped in that state to begin with. I could bullet point the points his review for you if you like. would that make things better? and give you your oh so precious 3 mins back?

You're telling someone to relax about shoddy customer service when you can't even relax about a 3 paragraph post on an internet forum?

Love?

Whats the moral of the story? That Bob Jackson sorted it all out and their isn't a problem? In future anyone ordering from BJ should completely relax?

I think the moral could be summed up along the lines of:

"The people at Bob Jackson gave me an absolutely shit service. They were rude, belligerent, and incompetent. Although they resolved the problem - which was of their own making - eventually, the whole experience was shockingly bad, and I wanted to let people know about it, so that they can think twice about whether to use them or not."

Just shout if you're still confused.

someone has to say it.

HTFU you fucking girl!!!

someone has to say it.

HTFU you fucking girl!!!

fuck off then.

It doesn't get any better than this.....

dear forum gods,

can we have a complain and whine section to the forum please?

i'll kill puppies if necessary.

yours

margaret

(tooting)

Which was what? Good?

His post intones not.

you're fucking razor-sharp, eh

this is as lame as the guy putting cling film on his white saddle as his jeans were making it blue. WTF!

this is as lame as the guy putting cling film on his white saddle as his jeans were making it blue. WTF!

Nothing is that lame

this is as lame as the guy putting cling film on his white saddle as his jeans were making it blue. WTF!

Did you read the original post?

livingasleep - perhaps you should throw together a nice PowerPoint presentation for the speed readers