The house of thieving feckers?

dont call the cops. go into the cop shop, take the name/number of the person at the desk and anyone else who you deal with there. they take you more seriously if you are face to face.

that is a misconception as every call is recorded, all you have to do is get a reference at the time of your call so that you can query what is being done, it's also a lot quicker than queueing for an hour at you local station.