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  • Just picked the bike back up. The list of parts replaced that were damaged in the crash are as follows:

    New set of cranks
    New chain tensioner
    New gear adjustment chain
    New rear mudguard

    As mentioned earlier in the post, they were also prepared to give some more extras. These ended up being:

    New Fi'zi:k saddle (original was damaged in my 'off' 3 months ago)
    New handlebar and grips
    New chain
    New BB
    New rear triangle pivot bush
    New seatpost clamp assembly
    New rear dynamo
    New tyre
    New SPD pedals (they wanted to keep the original in the broken crank)

    Plus they serviced the bike (which included new brake blocks) and lubricated the bike in the necessary hinge areas (where the bush was found to be worn).

    I for one think this is unbelievable customer service.

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