For Sale: Bianchi Sloping Frame Fixed Gear Bike

But surely it would be a bit better if it was one disappointed customer to every 12 satisfied customers.
Only 1 in 12 customers have a good experience? That's not good service...is it?

Thats not what he was saying. He was trying to say that if someone has a bad experience they tell everyone but if someone has a good experience only 1 in 12 will tell anyone. Or something along those lines