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@roxy
I think this thread is looking pretty good. There are some extreme cases. Getting a refund, no question, and then refusing to send back the item!?!? Selling cracked frames?!?!?! Ebay offers very, very little support for sellers OR buyers. The only time I gave neutral (I've never given bad) feedback, I was berated by email about what a horrible person I was. It was neutral and I explained that while I might buy from her again she took an extremely long time to complete the process (or something like that). It was a horrible experience which has made me not trust the whole feedback thing.