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@aidan
i found the whole situation hypocritical...
there has been an immense amount of abuse/slatting directed at the likes of Barry Witcomb and BLB...but that was ok.
someone has a problem with BC service and expresses it in a way that was much more respectful and diplomatic then any of the complaints raised against witcomb and BLB but you guys get up in arms about it.
me expressed his issue with a service.to me that is a good thing.i plan to take all things raised into account when visiting my LBS...this is one of them.