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@paul74
Ha. No. None of that. Today I actually apologised just to make everyone around feel a little easier with this:
'Apologies for disrupting you. We are all trying to get our jobs done so peace and love.'
She responded with this:
'Apology accepted. You are right we are all very busy and unable to drop things without prior notice. Shouting or being abusive does not inspire anyone to help.'
Class.