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The problem with this is that Costa’s coffee is absolute shit, whereas good espresso with extra hot milk is still a good coffee to someone who usually has extra hot milk. Not to mention supporting a company owned by Coca Cola vs an independent.
“Our friendly and knowledgeable staff at all locations are ready to answer all your coffee-related questions”
I mean, I know coffee is a bit of a niche hobby, but we don't have to completely alienate everyone else.