Good service

Not enough posting on this thread.

Today on the way home a newly installed BB and crank set started to creak like a creaky thing. The "oh shit I forgot to torque this" thought entered my brain. I knew exactly how I screwed this up. A quick stop revealed my multitool is missing a 10mm allen key.

I popped into Evans in Dulwich on the way home. I had a nice chat with the mechanic Chris who listened to my travails. Instead of lending me a 10mm allen key, he kindly used their torque wrench to sort it out himself, FOC. The rest of the ride home was blissfully silent. Hugely appreciated.

Dyson - he may be a brexity bastard but when a part broke on my vacuum they agreed to send out a new one, FOC not even asking for pictures or evidence.

Was amazed to get some excellent service from Amazon last weekend!

On Sunday night, my daughter was complaining that the cheap headphones she had bought were broken. She had purchased some kind of warranty at checkout, but was getting no joy online with repair or replacement.

Being old fashioned, I looked up a 'phone number and spoke to someone in a call-centre (got through more or less immediately). Explained the issue to person on the 'phone (because of GDPR I had to impersonate a 16 year old girl) and hey-presto, a replacement set of headphones arrived the very next day. Pains me to say it, but well done Amazon.

I went to Hub Vélo because the rubber strap broke on a front light I bought from them. I was really expecting to buy a replacement strap, but they got a whole new replacement light for me (for free). Now where do I get a replacement strap for the other one? :)

I've also had a helping hand at that particular Evans a couple of times.
Edit: not a euph.

Yeah, amazon has never given me problems with their warranty. For smaller parts/goods they just send new ones, instead of having to return etc.

I had a nice chat with the mechanic Chris who listened to my travails.

Hah, he's on here, and recently moved to Glasgow.

(off topic)

Pret (Westfield next to Shep Bush bus station)

My daughter bumped her head, started getting a small swelling. Nearest shop was Pret. I was going to buy a can of coke to use a cold compress.

Lady behind the counter just let me have the can. She said she had a little girl around the same age

Used Kask crash replacement service via Velobrands. Quick, efficient service - had new helmet in a couple days.

Muc-off

When using a spray cleaner from them the nozzle broke off on first use. Contacted them and a replacement was sent out same day.

No quibble.

Nice, easy, as service recovery should be.

Alpkit/Sonder

Asked about a fork that was poorly listed - turns out it was wrongly added to the description. Despite it being a more expensive option they included it regardless.

LNER
Easy and straightforward to book a bike while booking tickets online and get a seat reservation next to the bike.

The weather cap in my Garmin had broken off (the cover for the charger port). I searched for replacements but they were £20 from Ali express. So I called Garmin who are going to send one free of charge.

'Shout Out' to USE lighting.

My years-old Exposure Flare stopped charging. Way out of warranty, but I sent it back and they fixed it for £15.00. Great to know people will still fixed stuff.

Big thanks to Brooks. One of the fasteners on my rain cape detatched and got lost - they are sending a replacement FOC.

Best customer service I've had recently (maybe ever) from Vorpsrung Suspension. I have their coil kit in my MTB, I bought the kit second hand, and it developed a noise I couldn't fix. They weren't sure either, but said their products shouldn't make a noise regardless of being the original owner or not, so sent me a new spring for it, for free, from Canada.

Always great service at Paradise Cycles. This time they went out of their way to track down an errant creak. Turns out it was from my chainring bolts being slightly too long.

Absolute heros.

Our local butcher closed post pandemic so I now use one over in Ross on Wye when I want quality, well sourced meat. A month ago ordered xmas goose and requested it be butchered so I’d have the crown to roast and the rest for confit and stock.

Got the confirmation email yesterday that it’d be butchered and ready for collection. Collected the goose and thought how efficient they had been and was driving home thinking I’d email them about this.

Got home, opened the box and the goose was whole. Have been unwell with flu for over a week now and really did not want any more work to do.

I sent a disappointed but polite email about this. Two minutes later got a very apologetic call, butcher is coming over after they close for the day to break down the bird.

This is how to earn customer loyalty!

He's had enough and will be butchering you too.