• "I'm sorry for the misadvise please be advised that we are unable to confirm cover with DR
    I sincerely apologise for the inconvenience caused."

    I've been in pain for weeks, finally get surgery planned and you're going to throw me under a bus with "misinformation". This is absolutely ridiculous

    I completely understand your concern. I apologies for the misinformation's. I will quickly arrange a call back and make sure your query is resolved on priority.

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