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@Jome
Recently sold a stem on ebay. One of the bolts didn't have a washer so I fished one out of parts bin and included it. I pictured the stem in the listing with washer which was a bit thicker than the rest of them. Buyer sent me a message when he got the stem, complaining that the washer looks out of place, inviting some sort of part refund or return. Couldn't be bothered for either so I spent about 15 mins trying to pry a really tight split washer off another stem bolt so I could send to him. Doing this, I took a tiny chip from the front of my tooth (who uses tools, really? - doh!) I had to laugh at the end of it, thinking about a £100 dentist bill which I've narrowly missed, thank God. Lesson learned - offered a part refund to keep him sweet and hopefully maintain good feedback score. Sometimes you have to cut losses and take a hit; time and are teeth more valuable in the long run.