Well using the speak to a agent many times i got through to my bosses grandson ! How bizarre he directed me to royal mail office and recommended getting a proof of delivery from them (clearly their isnt one) if its not there then i can get a refund!
Best of luck. I had an item delivered to the wrong address and an email from Royal Mail saying as much. EBay demanded more proof that RM wouldn't provide and I lost heart as it was £2.99's worth of stuff
Well using the speak to a agent many times i got through to my bosses grandson ! How bizarre he directed me to royal mail office and recommended getting a proof of delivery from them (clearly their isnt one) if its not there then i can get a refund!