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All other clients are 50% up front and works beautifully. But this one I've worked with for years and old terms have stuck. I just invoice at the end of each month with 14 day terms after totting up the various projects for that period. This invoice is for work done in July (which happened to be an unusually busy month for them - 5 figures) and it's just one thing after another 'slow process as lots of people need to approve, people are sick, finance on paternity etc'. I've stopped doing any further work for them. Haven't sent a late payment invoice yet but that's my plan monday morning after their promise of 'will be cleared by friday' passed. They're a large public sector organisation, I'm a small business - so falls well within this:
https://www.smallbusinesscommissioner.gov.uk/deal-with-an-unpaid-invoice/how-to-chase-an-unpaid-invoice/interest-calculator/
They've met 14 day terms for the past 3 years so have precedent but the new guy has taken over and it's gone to shit. Even if they claimed 30 day statutory we're well past that now and excuses don't pay mortgages.
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CYOA
it’s a tricky one and I would drop the extra fees if they paid in a timeframe that was ’acceptable’
I do have no usage until payment in full in my T&C’s though which can sometimes help in leverage with late payers.
if you think you want to work with them again then drop the extra fees and haver a 50% up front production pro-forma and 50% then delivery of job on receipt of cleared funds.
I do know a model making firm who’s owner used to sit in the foyer of agencies with his laptop working away on his laptop and asking everyone who walked in the door “Are you here waiting to get paid too?”
it was quite effective.