I got 99 problems but my WiFi ain't one

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chez_jay in reply to @hippy

wtaf is an it professional doing using virgin smh. just use some flavour of openreach

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duncs in reply to @chez_jay

are they materially different?
I had BT in various guises for years, then Virgin for years. All of them basically worked all the time. Maybe I just got lucky.
I changed to Community Fibre a week ago because I couldn't be bothered with the renewal price dance with Virgin again, but the service was generally fine.

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jellybaby in reply to @duncs

are they materially different

Yes. Your local link speed is only part of the picture. You can have insufficient capacity in backhaul and peering, both of which are unde the control of the ISP and can but cut if costs need to be saved.

At work part of my job is to look after our VPN. We get loads more complaints from Virgin users.
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chez_jay in reply to @duncs

All of them basically worked all the time. Maybe I just got lucky.

Well yeah, it's fine when it works, it's when it doesn't that you see the real difference between providers.

Ability/ease of using your own modem/router/specialist config is also a factor - as @hippy is finding out...

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