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@dbr yes – and I don't think the drawing looks remotely like what they've supplied (other than it being a black pipe next to a house).
@Cupcakes – unfortunately no written specifications beyond the invoice. I think asking another installer is a good shout. We've had multiple tradies here since it was put in and they've all unanimously agreed that it looks ridiculous.
Is it the distance off your gable that’s the problem? As it’s not indicated on the drawing, and what they’ve done basically looks like the drawing, I think asking an external arbiter for help is a waste of time.
Maybe trying asking nicely for a reduced rate, my neighbour is livid, I have to live next to them etc…