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Fair enough. I’m not getting involved in that and i would never wish for a failure…but if a business wants to maintain trust, they should be as transparent as possible especially when customers are putting down large deposits. The last bike I bought the builder was so clear from the outset that the delivery date could move out by 6 months but pretty much updated me every month with clear build pics, reasons for delays (fortunately few) and that helped bring reassurance. It is also a nightmare for a lot of builders…imagine running a workshop, orders, comms, finances etc etc on your own in one of the smallest margin industries…not something I could do.
Mistakes however should be owned by the business owner and the accountability too. If they’ve lied, used money for other purposes in the business…personally that doesn’t feel right and goes back to my initial post…I worry the actions (whether intentionally of not) could have more severe consequences than initially intended
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Pedalling_gear
@ad441
Not accusing anyone else of anything, I know a load of people have had bad experiences and it's fair enough to voice them, it's just James and his 'staying quiet' that grates when he's been desperately willing the business to fail for years.