The gold standard of delivery is obviously Amazon. It has widely distorted our expectations. Look what they've done to retailers online and IRL, how they treat their staff, and the impact they have on the entire supply chain to achieve this kind of delivery service. It's absolutely fucking disgusting. Unbelievably dependable free next day delivery comes at an enormous cost. If you look at the parcel volume trend over the last 10 years the growth is nuts, and any normal logistics company is going struggle to compete and deliver the same standard if you don't have a fuckover-everyone-at-every-possible-opportunity approach that Amazon have.
The gold standard of delivery is obviously Amazon. It has widely distorted our expectations. Look what they've done to retailers online and IRL, how they treat their staff, and the impact they have on the entire supply chain to achieve this kind of delivery service. It's absolutely fucking disgusting. Unbelievably dependable free next day delivery comes at an enormous cost. If you look at the parcel volume trend over the last 10 years the growth is nuts, and any normal logistics company is going struggle to compete and deliver the same standard if you don't have a fuckover-everyone-at-every-possible-opportunity approach that Amazon have.