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Similar problem with Eon next, gas meter doesn't show a reading (and hasn't since August), doesn't send readings to them either.
I've been told by several customer service staff to press the Ok button for X seconds, press twice again, that'll take me to the join menu, no it fucking won't, as I told them in September, it's faulty, which bit of faulty do they not understand?
Anyway, got another email today saying that the metering team say the following will definitely reconnect the meter....hold the Ok button for X seconds , press the Ok button twice....oh dear god!
Just sent an email to customer complaints, not that I expect anything to be resolved, they better do summat soon, I move out in two weeks.
Good luck getting yours sorted.
jontea
@Invent
Anyone else having trouble viewing smart meter usage data on British Gas account?
It is literally the worst time to be having technical issues - when gas is so expensive you want to have a handle on monitoring it.