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@Muc-ed-off
Friend said theres a way to speak with a human or human-like AI at Amazon via a ‘contact us’ link. Seems the ad is now offline and the angry reviews aren’t visible anymore, so I wager Amazon has cottoned on.
Got a message from the seller along the lines of ‘Dear Friend, we’ve sent another one that will arrive in 5 days please be ok with this’. I’ll retract my complaint if I get the replacement (lol).